planning tool for customer service Clip 02
Shona Macdonald, National Telebusiness Sales Manager CourierPost Speaks to Deepak Selvaratnam of Customer Services Audit of her experience and view of Snapshotz Online the self Audit tool for customer services


  Introduction
Clip 01 The Snapshoptz process and usability
Clip 02 Snapshotz reports What do you get how useful are they?
Shona Macdonald, National Telebusiness Sales Manager CourierPost Speaks to Deepak Selvaratnam of Customer Services Audit of her experience and view of Snapshotz Online the self Audit tool for customer services Introduction
Clip 01 The Snapshoptz process and usability
Clip 05 Snapshotz as a risk management tool for customer service
Clip 06 Snapshotz as a Training and development tool for customer service
Clip 07 Snapshotz as a reporting tool for customer service
Clip 08 When was Shona planning to use Snapshotz next
Clip 09 Courier Post New Zealand: Shona�s Thoughts on Snapshotz and recommendations to potential users
Clip 10 Shona�s Thoughts on the challenges for the industry.